The Real GSS Stories Pt. 2

The Global Services Sector (GSS) is one of Jamaica‚Äôs latest leading industries in which many persons are having long and successful careers. Ask Holly Allen, who is an Accounts Receivables Manager at KPMG Jamaica Extended Support Services (JESS), which is a Knowledge Process Outsourcing (KPO) firm. In her role, she …

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The Real GSS Stories Pt. 1

Alex Henry is a Senior Manager responsible for Organisation Capability Development at Sutherland Global Services. He is only 25 years old. With hard work, he was able to rise through the ranks quickly, gaining five promotions in four years at his former place of employment, Concentrix, where he eventually became …

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Careers within the Global Services Sector

There is a common misconception among the public that the Global Services Sector (GSS), or its Business Process Outsourcing (BPO) segment, is mostly comprised of call centre customer service agent jobs. These false ideas have been spread and fanned by social media about call centres in Jamaica, however, the picture …

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A 5-year project funded by the Inter-American Development Bank that will provide Jamaicans with access to training and better jobs in the global services sector, namely in knowledge process outsourcing, information technology outsourcing and business process outsourcing.

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