GSS Resources

GSS Career Pathway Framework

Job roles in the Global Services Sector (GSS) are diverse, evolving, and pursuable. With over 160 job roles within the targeted segments of the GSS, the Career Pathway Framework (CPF) provides access to information on invaluable opportunities available in Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO) and Digital Media Services.

The GSS CPF provides Jamaicans with a clear understanding of the attractiveness of the sector as a viable career, by providing sector information, career pathways and skills profiles which highlight the range of job roles in the industry. This includes detailed job descriptions, salary scales, benefits, training, and skills requirements. The GSS CPF also offers users the opportunity to take a self-assessment RIASEC test, to help them determine the best suited career path based on personality and interests. Access to Career Advisors is an added bonus, as users can request career guidance to help them through their professional journeys.


Discover the variety of jobs in each sector

A 5-year project funded by the Inter-American Development Bank that will provide Jamaicans with access to training and better jobs in the global services sector, namely in knowledge process outsourcing, information technology outsourcing and business process outsourcing.

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