Business Process Outsourcing (BPO) focuses on the many jobs that fall under the umbrella of subcontracting various business-related operations to third-party vendors for back office and front office operations. Jobs you can find in a BPO may include Customer Service, Tech Support, Human Resources & Payroll, Recruiting, Operations Management, Marketing & Workforce Management and more.

Growth Structure

BPO Job Hierarchy*

*Example of one (1) career progression track


Customer Service Representative

Team Lead
Account Manager
Operations Manager

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A 5-year project funded by the Inter-American Development Bank that will provide Jamaicans with access to training and better jobs in the global services sector, namely in knowledge process outsourcing, information technology outsourcing and business process outsourcing.

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